Delivery & returns

Update February 2026

We’re currently experiencing significant fulfilment delays due to temporary

staff shortages, which means orders may take longer than usual to arrive. We

know waiting isn’t fun, and we’re working hard to get your order to you as quickly

as possible. Thank you so much for your patience and understanding.

Tracking information will be available as soon as your order ships.

Heads up: To ensure your order reaches you safely, we can’t ship to PO boxes.

Thank you for your understanding!

Please allow the estimated delivery times below when placing your order. Times

may vary slightly depending on your location and customs processing.

United Kingdom

• Standard Delivery: 3-5 working days

Europe Mainland

• Standard Delivery: 6-8 working days

Rest of the World (including USA)

• We aim to deliver within 6–10 working days, pending customs clearance.

For more information on delivery, please contact us at

togetherband@bottletop.org

FREE SHIPPING ON ALL ORDERS OVER £500

United Kingdom

Standard Delivery: £4.50 

Europe

Standard - £15 (duties not included)

Switzerland

Standard - CHF 25 (duties not included)

United States

Standard - $15 USD (customs duties now included; delivery fee reflects this)

Rest of World

Standard - £15

Please note:

• Delivery fees may vary depending on your country. The exact amount will

be shown at checkout. For questions, please contact our customer service.

• Import duties are not included for regions other than the USA and are the

responsibility of the customer.

Thanks for shopping with #TOGETHERBAND! We want you to love your order,

but if something isn’t right, returning it is simple.

What you can return:

• Full-price and sale items within 30 days of receipt.

• Masks cannot be returned if their package has been opened.

How to return:

• Contact Customer Service via our contact page with your order number or

receipt.

• Return items in original packaging, in perfect, sellable condition.

• Clothing must have the original tags and packaging (We may refuse a

refund or exchange if items are returned in unsatisfactory condition)

Refunds:

• Refunds will be issued to your original payment method once we receive

the return.

• Please note original and return shipping costs are not covered.

Note:

Items purchased from third-party stores must be returned to that store.

We’re here to help, so if you have any questions, just reach out to our Customer

Service team!